Hanoi Center Silk Hotel & Travel

The location is very central within the old quarter. The staff is extremely accomodating and was always checking in with us if everything we needed is covered. There‘s free tea, coffee and some snacks in the lobby. We especially want to call out Josi who did a tremendous job to help us retrieve a lost item we left on the plane. She kept following up with the airline until they found it and organised a shuttle to pick it up.

Josie, Noah and the staff were superb! Josie was extremely helpful and efficient in ensuring our stay is pleasant. She helped us booked a vehicle and planned out our places we wanted to go. Hassle free to engage any driver who does not speak English. Josie went all out to serve all hotel guests. Awesome service and team!

Staff were so welcoming and friendly, very attentive with their service. Noah was amaaaazing, and all the other staff too. Noah checked in and made sure we were okay each night and if we needed anything to reach out. Facilities/rooms were nice and clean, a/c was strong and did the trick when you needed to cool down! Check in was a breeze, we received an upgrade to a room with a balcony which was a nice touch, appreciated that. Breakfast didn't come with our room booking and we're not breakfast type people so cannot comment on that. Heaps of cafe, shops and restaurants in walkable distance or easy enough to get a grab out front. This place is located in a busy area and at night quite loud so if you want peace and quiet this is probably not the place for you.. we didn't mind it as we're city girls so the hustle and bustle was normal for us. Would definitely recommend staying here based off the customer service alone!

Location was right in the middle of the old quarter along beer street. Heaps of restaurants, shops and night markets in walking distance. We were a group of 9 so we booked two family connecting rooms. The rooms were facing away from beer street so we couldn't hear any street noise at night. Just a loud guest walking through the hallway. The rooms were standard but clean. . Josie was an absolute star! We were in contact via whatsapp the whole time and she made sure my check in was smooth. Upon request she sorted out my transport from the hotel and arranged a 1 night cruise at Ha Limg Bay and a day tour to Nin Binh with transport and a private tour guide. (Which was one of our favourite day tours) Noah and another person at reception also assisted our group from day to day and they were great!. Also there were always rice crackers to eat at the lobby. I'd definitely recommend this place for friends and family if you want a no fuss standard but clean accommodation, great location, price and FANTASTIC service.

The staff were superb, especially Josie and the team. They were very knowledgeable, kind and thoughtful. It was my birthday and they surprised me with a cake. They can also help/arrange for any excursions. The hotel location was perfect. It's 5 minutes walk to the night market, Ho Kiem Lake, the puppet show, tons of street food restaurants as soon as you step out, massage spas. We went to the one on the right of the hotel as you step out. If you need to change money, jeweller street is around the corner. We went to Thành Ngan, they gave a good exchange rate for dollars and UK pound. The hotel also has a lift which is great if you have big suitcases. Highly recommend staying here. But ask for a room with a balcony so you have a view of the street and not the next building.